The OEM Repair Methods: Rights & Obligations of Australian Motor Body Repairers guide was developed by the Motor Trades Association of Australia (MTAA) and the Australian Motor Body Repairers Association (AMBRA), with HWLE Lawyers. It is part of a series that helps repairers navigate the growing pressures and complex demands imposed by motor vehicle insurers.

The guide combines industry advocacy with legal expertise to give repairers practical tools to understand and protect their rights when dealing with insurer repair instructions. It provides clear direction on how to respond when insurer requests may conflict with established standards.

This instalment focuses on the challenge of insurers instructing repairs that differ from OEM methods. It explains the risks of non-OEM repairs, such as breaching agreements, voiding warranties, or creating liability under negligence law, and highlights the importance of securing insurer directions in writing to protect repairers in the event of disputes or claims.

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For further information contact your local state member association.

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